Privacy Policy & Cookies
Privacy Policy
Mears Cleaning Services Ltd does not share personal information with third parties unless we have your permission or are required by law to do so. We are committed to protecting and respecting your privacy. We fully endorse and adhere to the Principles of the UK Data Protection Act 1998 and the General Data Protection Regulations (GDPR), which came into effect in May 2018.
Information we may collect from you and how we use it
Personal data
We collect personal information when you fill in one of our forms on our website, email, phone or meet us in person. This information is only used by us to carry out our business operations and to comply with legal duties. The personal information you may be asked to provide to us includes (but is not limited to):
· Name
· Contact information (e.g. email address and phone number)
· Demographic information (e.g. postcode and location)
We use this information for the following reasons:
· To improve our product and service offering
· For market research purposes
· To provide more information about our products/services
Your data will be kept secure, and you are able to amend or remove your data from our database at any time. For more information, please see the ‘Your Rights’ section.
Non-personal data
We collect statistical data about our users' browsing behaviour, the type of devices and software being used by them and their geographical location. This data does not identify any individual user. Statistical information is only used by us to understand user behaviour, to provide a better service and to customise our website accordingly.
By using our website, Mears Cleaning Services may automatically collect non-personal information about you and your website usage, such as:
· How you interact with the Mears Cleaning Services website, including session duration, number of pages visited etc.
· Whether you have been on the website before
· Which device you are using to access our site (including hardware and software information like what model you are using and the browser operating system you accessed our website from)
· Tracking information – whether you came to our site directly or via another site
· Location information – which country/region you’re in when you access our website
Please bear in mind that all this information is anonymous, and is provided to us through the use of cookies – these are numerical ID identifiers that uniquely associate to a specific web browser or computer, and tracks the usage of that particular device. Cookies never hold personal data such as name, address and contact information. You can read more about our cookie policy here
We use the following channels to collect non-personal data:
· Google Analytics – Mears Cleaning Services uses a third-party service called Google Analytics to collect information such as website visitor behavior patterns and user journeys when on our website.
The data collected by Google Analytics is classified as non-personal as you won’t be identified by name, but by your device’s unique numerical ID. The use of Google Analytics allows us to monitor things like tracking and conversion data:
o Tracking – We track user activity on our website (such as number of pages visited and time spent on each page) for statistical analysis purposes, allowing us to gather aggregate patterns and improve the website and its functionality based on past visitor usage.
If you don’t want Google to collect data for use on their Google Analytics software, you can install the Google Analytics Opt-Out Browser add-on here.
Security of your personal data
Our website uses security measures to protect against the loss, misuse, and alteration of any information under our control. We store the information in a database in a secure environment at our data/hosting centre. Please note that we take the security of your data very seriously - Mears Cleaning Services Ltd does not sell or otherwise distribute your personal data to anyone.
Cookies and how we use them
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the website owners. They store information, but all data stored by cookies are completely anonymous and identify people only by a numerical ID rather than their actual names.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
Mears Services Ltd uses the following cookies:
· ss_cid
This cookie is used to identify a unique user for Squarespace Metrics. The value assigned is a random GUID, and no personally identifying information is associated with this cookie. Its purpose is to determine uniqueness of the user (unique visitor). This cookie expires after 2 years.
· ss_cvisit
This cookie is used to identify a user’s session (visit). The value assigned is the timestamp of the initial page view for a session. This does not collect personally identifying information. This cookie expires after 30 minutes.
· crumb
This cookie works with JSESSIONID to prevent cross-site request forgery.
· SS_MID
This cookie identifies a unique visitor. No visitor information is stored except a unique ID dropped on visitors to the site.
· ss_cookieAllowed
Confirms that user has seen cookie message and allowed cookies
· ss_cpvisit, ss_cvr and ss_cvt
These three cookies are all used to track the use of the Mears Cleaning Services Ltd website.
· _ga
This is a Google Analytics cookie, which is designed to distinguish unique users by assigning a randomly-generated number to operate as a client identifier.
· _gid
This Google Analytics cookie is designed to store and update your page usage, noting which website pages you visited.
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can do this through your browser’s settings, or you can visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. You should check their Privacy and Cookie policies to see how their sites are operated.
Your rights
You may request details of personal information which we hold about you under the UK Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us at info@mearscleaningservicesltd.co.uk.
If you believe that any information we are holding about you is incorrect or incomplete, please contact us at info@mearscleaningservicesltd.co.uk as soon as possible. We will promptly correct any information found to be incorrect.
Policy Amendments
This privacy policy is subject to change without notice. It was last updated on 1 December 2015.
Website Disclaimer
We are not responsible for republished content from our website on other websites or blogs without our permission.
To the extent that the website and the information and services on our website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We do not warrant, represent or guarantee: (i) the accuracy or completeness of information on our website (ii) that the information on our website is up-to-date or (iii) that it can be applied to achieve any particular result.